Coolism is fun Mac and PC software that helps you do more with fewer keystrokes and less mouse movement, on every channel, not just your helpdesk.
“How do I reset my password?” “Where’s my order?” “Can I get a refund?” You’ve answered each one hundreds of times. Your helpdesk macros cover some of it, but the moment a conversation moves to email, chat, or social, you’re typing the whole thing out by hand. Again.
Order numbers, ticket IDs, tracking links, account emails, escalation notes. Every ticket means moving details between the helpdesk, the order system, and the shipping portal, and your clipboard holds exactly one of them. Copy the order number, go to look it up, realise you’ve copied the tracking link since. Back you go, while the queue keeps growing.
The helpdesk. The admin panel. The order system. The shipping portal. The internal knowledge base. The refunds tool. Every ticket sends you on the same little tour, and every stop starts with opening a tab the long way.
The good news is that these problems are fixable.
Coolism puts the answers, details and tools you use constantly right where your mouse or keyboard cursor already is.
Fewer keystrokes, less mouse travel, and a queue that finally moves.
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Save your best responses as cheat codes: the refund explanation, the troubleshooting steps, the empathetic opener for a frustrated customer. Write each one at your best, once, and deliver it at your best every time, on every channel.
You can insert fun animated GIFs, too. (Sometimes the perfect reply is a GIF.)
One keyboard shortcut and a floating toolbar appears right at your cursor. Your most-impactful tools come to you, not the other way around.
We call it CoolMouse, and it’s the biggest time-saver on the list.
An AI assistant reachable from your cursor. Soften a tricky reply, de-escalate a heated one, summarise a long ticket thread, all without leaving the conversation. And your Coolness Score shows exactly how much time you’re getting back.
Spot a recurring issue or a bug pattern mid-shift? Capture it instantly without leaving the ticket. Synced to your web portal for when you write it up later.
Coolism keeps your last 500 clipboard entries, searchable, and right at your cursor via CoolMouse. The UTM you copied an hour ago is still there. The tagline from this morning is still there. Stop retracing your steps.
You’ll get 250+ built-in cheat codes, including AI prompts set as cheat codes built specifically for customer support: proven prompts for de-escalation, tone adjustment, and ticket summaries, two keystrokes away. Plus other tools including:
● A fun “yes/no” decision maker
● A countdown timer
● A lorem ipsum generator
● A hex code colour picker
● And more…
Download and try Coolism for free to discover what’s possible.
Your best empathetic opener for a frustrated customer, the one that actually de-escalates, so ticket #47 of the day gets the same care as ticket #1.
Your complete refund reply covering policy, timeline, and next steps. Clear, warm, and consistent, on any channel.
An AI prompt that rewrites your draft reply to be calmer, kinder, and clearer. For the tickets where you really want to say something else.
What’s an hour of your time worth?The average digital marketer spends 45 to 90 minutes every day on tasks Coolism eliminates. Repetitive typing. Tab hunting. Clipboard retracing. Context switching between tools that don’t talk to each other.
At a modest billable rate, that’s time you’re either writing off or absorbing as overhead. Coolism costs less per month than a single hour of your time. Most users recover that in the first day.
And if you’re agency-side, multiply that across your team. The drag isn’t personal, it’s structural. Coolism fixes it at the source.
Inside your helpdesk, yes. Coolism works everywhere: email, live chat, social DMs, the CRM, internal Slack. One answer library, every channel, plus clipboard history and quick links your helpdesk will never give you.
Robotic replies come from rushed writing, not reuse. With Coolism you write each response once, at your empathetic best, then personalise the details in seconds. Customers get your best self on every ticket, not whatever’s left of it by late afternoon.
Save your three most-repeated answers and you’re faster within ten minutes. Add more as the queue teaches you what you repeat.
Coolism runs on both Mac and PC. Whatever your setup, you’re covered from day one.
The Coolness Score tracks every minute you save from day one. You’ll know within a week. Most people who make it past the first few days don’t cancel.
| With Coolism | Without Coolism | |
|---|---|---|
| Answering a common question again | Type a short code. Your best answer appears, on any channel. | Retype it, or paste a macro that only works in the helpdesk. |
| Opening admin panels and order systems | One code from anywhere. | The same tab tour for every single ticket. |
| Copying order numbers and tracking links | Your last 500 copies, searchable, at your cursor. | One item. Gone the moment you copy the next detail. |
| Getting help from AI | De-escalation and tone prompts at your cursor. | New tab, paste the thread, re-explain, while the queue grows. |
| Staying consistent through the day | Your best answer, every time. Even at 4:45pm. | Quality drifts as the day (and your patience) wears on. |
| Context switching | Dramatically reduced. Tools come to your cursor. | Helpdesk, admin, shipping portal. Repeat 60 times a day. |
| Habit formation | Coolness Score tracks your time saved, month by month. | You never really know how much you’re losing. |
Coolism is also designed for support teams who want to win more, and chill more.Coolism’s Organization management feature lets you load cheat codes and quick links at the team level, so every agent starts with the same approved answers and tools, on their own machine, from day one.
For a support team, that means:
A 5-person team saving 30 minutes a day is over 60 hours a month back in your queue. That number grows with every person you add. And because Coolism is actually fun to use, your team will want to use it.
The bigger your team, the better the deal. Organization pricing starts at US$9 per user per month for teams of 2 to 20, dropping to US$7 or more per user for larger groups. Sign up for Elite and follow the prompts to create your Organization Account.
And a mobile app is coming soon, too.
Yes, Coolism Free is free forever, and is a great way to trial Coolism with limited functionality. Coolism Elite is US$10/month or US$99/year and unlocks 1000 Cheat Codes, 500 Quick Links, 500 clipboard items, image and GIF insertion, and more.
Yes, and you can start free. But text expansion is just one part of Coolism. The same tool gives you clipboard history, quick screenshots, instant URL launching, a cloud-synced notepad and built-in AI help, all triggered from wherever your cursor is. Most people come for the shortcuts and stay for everything else.
CoolMouse. Type a quick keyboard shortcut and a floating toolbar appears right at your cursor, giving you Cheat Codes, Quick Links, clipboard history, screenshots and AI without moving to a menu or switching apps. Other tools do text expansion; Coolism puts your whole shortcut toolkit wherever you’re already working.
Minutes. Coolism’s onboarding walks you through everything step by step, and it’s actually fun, so you’ll have your first Cheat Codes working before you finish the tour. Most people feel the time savings on day one.
Yes. Sign up for Elite and create a Coolism Organisation to share Cheat Codes and Quick Links across your team. Pricing drops as you grow: US$79/user/year for 2 to 20 users, US$59 for 21 to 500, and custom pricing beyond that. A 10-person team pays $790 a year; if each person saves 30 minutes a day, that’s over 1,200 hours back annually.
💌 or send a reminder to my work email address.
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| Coolism Free | Coolism Elite | |
|---|---|---|
| Type less, do more using Cheat Codes | 3 Cheat Codes |
500 Cheat Codes |
| Move less, access more with CoolMouse | Cheat Code Access Only |
Full CoolMouse Access |
| Work smarter , think less using CoolAI | 3 Prompts Per Day |
300 Prompts Per Day |
| Navigate Faster Using Quick Links | 3 Quick Links Only |
500 Quick Links |
| Recall More Using Clip History | Prev. 3 Items |
Prev 500 Items |
| Process information faster using Notepad | 1,000 character limit |
1,000,000 character limit |
| Device Access | 1 Desktop Only |
Two Desktops |
| Toolkit Access |
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| Coolism Score |
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| Upgrade To Organisation Account |
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| Access your information via a web portal |
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Free Forever |
$10 per month, |
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| Try for Free Cancel or upgrade at any time. |
Get Coolism Elite Cancel or downgrade at any time. |
